At twilightrituals.com, we are committed to providing you with a seamless shopping experience. Below, you will find detailed information about our shipping policies, including delivery options, shipping times, and costs.By placing an order on our website, you agree to the following shipping terms.

Order Processing

All orders are processed within 2 business days after receiving your order confirmation email. Orders placed on weekends or holidays will be processed the following business day.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Costs

We ship worldwide orders! Shipping costs are calculated at checkout based on the delivery destination, weight of the items, and selected shipping method. We offer free standard shipping on orders over $99 USD.

Please note that customs fees, import taxes, or additional charges may apply depending on your country. These fees are the responsibility of the customer and are not included in the shipping cost.

International shipping may take longer than domestic orders due to customs clearance, so please allow for additional time. Please make sure to provide accurate shipping information to avoid delays or delivery issues.

Delivery Times

Please find below more information regarding standard delivery timeframes per destination. As for express shipping it takes 1-2 business days less than standard shipping to deliver.

Note:

Delivery times may vary due to customs processing or other factors beyond our control.

Delivery times do not include the order processing time which is standard 1-2 business days.

Business days do not include weekends or public holidays.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your order by clicking on the tracking link provided in the email or on our website 

If your order shows as delivered, but you have not received it, or if you suspect your package is lost, please contact our customer service team at info@twilightrituals.com immediately. We will assist you in resolving the issue.

If you realize there is an error with your shipping address, please contact us as soon as possible to update your details before the order is shipped.

Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, your package may be returned to us or sent to a local pickup location, depending on your shipping carrier. If your order is returned to us, we will contact you to arrange reshipping, but additional shipping charges may apply.

Damaged Packages

If your package arrives damaged, please take photos of the damage and contact us within 7 days of receiving your order. We will help you with a resolution, which may include sending a replacement or issuing a refund, depending on the situation.